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Privacy Policy

Privacy Policy – BioAxis

Last updated: [9th February, 2026]

BioAxis (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with BioAxis, including through our website, online forms, and advertising platforms such as Facebook and Instagram.

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1. Information We Collect

We may collect the following categories of information:

  • Personal information, including your name, email address, phone number, and other contact details

  • Genetic and DNA-related information obtained via third-party laboratory testing providers, with your consent

  • Information you voluntarily provide through enquiries, lead forms, or service requests

  • Technical and usage data, such as IP address, browser type, and website interaction data (via cookies or analytics tools)

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2. DNA & Genetic Information – Important Notice

BioAxis provides educational, informational genetic interpretation only.

  • DNA testing is conducted by independent, accredited third-party laboratories

  • BioAxis does not provide medical advice, diagnosis, or treatment

  • Genetic information is used solely to create a simplified, non-medical summary report designed to explain complex laboratory data in a clear and practical way

  • Our reports are intended to support understanding and education, not clinical decision-making

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3. DNA-Specific Consent & Use Limitation

By engaging with BioAxis and submitting DNA samples through our partnered laboratories, you expressly consent to the following:

  • Your DNA and genetic information will be used only to generate your personalised BioAxis summary report

  • Your genetic data will not be sold, licensed, traded, or commercialised

  • Your genetic data will not be used for research, data mining, artificial intelligence training, or population studies

  • Your genetic data will not be shared with third parties except where strictly necessary to deliver the requested testing and reporting services

  • Your genetic information will never be used for advertising, profiling, or unrelated purposes

We treat genetic data as highly sensitive information and apply enhanced confidentiality safeguards.

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4. How We Use Your Information

We collect and use personal information only where reasonably necessary to:

  • Contact you regarding BioAxis DNA testing, reports, or enquiries

  • Provide access to BioAxis services and deliver personalised reports

  • Improve our services, content, and user experience

  • Meet legal, regulatory, or compliance obligations

You may opt out of communications at any time.

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5. Information Sharing & Disclosure

BioAxis does not sell, rent, or trade personal or genetic information.

Information may only be disclosed where necessary to:

  • Facilitate DNA testing through accredited laboratory partners

  • Comply with applicable laws or lawful requests

  • Protect the rights, safety, or property of BioAxis or users

We do not disclose information to government agencies unless legally required to do so.

6. Data Storage & Security

We take reasonable and proportionate steps to protect your information, including:

  • Secure data storage systems with access controls

  • Limiting access to authorised personnel only

  • Applying industry-standard security practices to prevent misuse, loss, or unauthorised disclosure

No method of transmission or storage is completely risk-free; however, we take data protection seriously and continuously review our safeguards.

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7. Third-Party Service Providers

BioAxis works with trusted third parties to support service delivery, including:

  • Accredited DNA testing laboratories

  • Website hosting, analytics, and communication platforms

All third-party providers are required to handle information in accordance with privacy, confidentiality, and security obligations.

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8. Cookies & Analytics

Our website may use cookies or similar technologies to:

  • Analyse website traffic and usage

  • Improve performance and user experience

You may disable cookies through your browser settings if you prefer.

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9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent where processing is based on consent

  • Request deletion of personal information where legally permissible

Requests can be made using the contact details below.

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10. Legal Compliance

BioAxis complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where applicable, we also align our practices with international data protection principles, including those reflected in the General Data Protection Regulation (GDPR), particularly in relation to consent, data minimisation, and sensitive information handling.

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11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.

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12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

BioAxis
Email: support@bioaxis.com
Website: www.bioaxis.com.au

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