Terms & Conditions
Effective date: 24 June 2026 | Version 1.0
1. About BioAxis
BioAxis Pty Ltd provides administrative, booking and non-clinical support services for patients seeking
access to independent doctors who may assess suitability for peptide therapy and related treatment options.
BioAxis is not a medical practitioner, pharmacy or emergency healthcare service. BioAxis does not provide
medical advice, diagnose medical conditions, prescribe medication or guarantee treatment outcomes.
All medical decisions are made by the consulting doctor. All dispensing, compounding, medication handling
and medication-specific instructions are managed by the dispensing pharmacy.
2. Acceptance of Terms
By using the BioAxis website, creating an account, completing a health questionnaire, booking a
consultation, making payment or proceeding with a BioAxis service, you agree to these Terms and
Conditions, the BioAxis Refund Policy and the BioAxis Privacy Po licy.
If you do not agree with these terms, you should not use the BioAxis website or services.
3. BioAxis Services
BioAxis provides an online pathway for patients to:
– access general information about peptide therapy and related treatment options;
– select a consultation or treatment pathway;
– complete payment;
– book a telehealth consultation with an independent doctor;
– complete a health questionnaire for doctor review;
– access administrative and non-clinical support; and
– have approved prescriptions progressed through the relevant pharmacy fulfilment process.
BioAxis does not guarantee that a patient will be prescribed medication.
4. Independent Doctor Assessment
All consultations are conducted by independent doctors.
The doctor is responsible for reviewing the patient's health questionnaire, conducting the consultation,
assessing clinical suitability, discussing risks and benefits, and deciding whether treatment is appropriate.
The doctor may:
– approve the selected treatment;
– decline to prescribe;
– recommend a different treatment option;
– request further information;
– request pathology or other testing; or
– advise the patient to seek care from a GP, specialist or other health professional.
BioAxis does not direct, pressure or require any doctor to prescribe.
5. No Prescription Guarantee
Payment for a BioAxis consultation, treatment pathway or package does not guarantee that a prescription
will be issued.
A patient may select and pay for a package before the doctor consultation. However, any medication
remains subject to doctor assessment and clinical approval.
If the doctor declines prescribing, recommends an alternative pathway or requests further information, the
BioAxis Refund Policy applies.
6. Patient Information and Health Questionnaire
Patients must provide accurate, complete and current information.
Patients must complete the required health questionnaire before their doctor consultation. This information is
provided for doctor review.
If a patient fails to complete the required information, BioAxis may cancel or reschedule the consultation. The
BioAxis Refund Policy applies in that situation.
BioAxis staff do not clinically assess health questionnaire responses, bloodwork or medical suitability.
BioAxis staff may assist with administrative collection, upload and handling of information only.
7. Payment
Patients are required to pay upfront before booking a doctor consultation or progressing through the selected
treatment pathway.
BioAxis may offer all-inclusive package pricing. Package pricing may include the doctor consultation, BioAxis
administrative service component, medication if prescribed, pharmacy fulfilment and shipping.
Final inclusions may vary depending on the selected package, doctor assessment, pharmacy requirements
and any additional items recommended by the doctor.
If the doctor recommends additional or different items that increase the cost, the patient must pay any
additional invoice before the order progresses to pharmacy fulfilment
8. Refunds
Refunds are handled in accordance with the BioAxis Refund Policy.
Refunds are assessed by BioAxis on a case-by-case basis and may be provided at BioAxis' discretion.
Where a refund is approved, BioAxis may retain the doctor consultation fee and BioAxis administration fee.
Once the patient has paid, completed the doctor consultation, and the prescription or order has been sent to
the pharmacy for fulfilment, the order is final. At that stage, BioAxis will not provide a refund for the
medication, compounding, pharmacy fulfilment, shipping or related package components.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights a patient may have under
Australian consumer law.
9. Pharmacy Fulfilment
Where the doctor prescribes medication, the prescription or order may be sent through the relevant backend
system to the dispensing pharmacy.
Infinity Wellness Group is the intended compounding pharmacy for BioAxis at launch, unless BioAxis later
approves another pharmacy pathway.
The pharmacy is responsible for dispensing, compounding, packaging, medication-specific instructions and
dispatch.
BioAxis may assist with administrative support and dispatch questions, but BioAxis does not control
pharmacy processing times, compounding processes, dispensing decisions or delivery provider delays.
Medication-specific questions may need to be referred to the doctor or pharmacy.
10. Treatment Outcomes
BioAxis does not guarantee any treatment outcome.
Results may vary between patients. Treatment may not be suitable for every patient and may not produce
the expected or desired result.
Refunds are not automatically provided because a patient does not experience a desired recovery,
performance, cosmetic, anti-ageing, body composition or optimisation outcome
11. Medical Advice and Emergencies
BioAxis staff do not provide medical advice, dosing advice, treatment advice, diagnosis, side-effect advice or
clinical recommendations.
If a patient has medical questions after treatment has commenced, they may book a further doctor
consultation through their BioAxis account.
BioAxis email support is not an emergency or urgent medical service.
If a patient experiences serious symptoms, an allergic reaction, chest pain, breathing difficulty, severe pain,
infection symptoms, fainting, neurological symptoms or any urgent health concern, they should seek urgent
medical care through their GP, urgent care, hospital emergency department or call 000.
12. Patient Responsibilities
Patients are responsible for:
– providing accurate and complete information;
– completing the health questionnaire;
– attending booked consultations;
– checking appointment times and communication from BioAxis or GetScripted;
– paying all required invoices before pharmacy fulfilment;
– following doctor and pharmacy instructions;
– seeking urgent medical care where required; and
– booking a further consultation if they require medical advice after treatment has commenced.
13. Website Information
Information on the BioAxis website is general information only. It is not medical advice and should not be
relied on as a substitute for advice from a doctor or other qualified health professional.
BioAxis may update, change or remove website content, packages, pricing, treatment pathways or service
processes at any time.
14. Account Access and Security
Patients may be required to create an account or login through the BioAxis website or GetScripted platform.
Patients are responsible for keeping their account details secure and for notifying BioAxis if they believe their
account has been accessed without permission.
15. Third-Party Platforms and Providers
BioAxis may use third-party platforms and providers, including GetScripted, payment processors, doctors,
pharmacies, email systems and other operational service providers.
BioAxis is not responsible for temporary outages, delays or technical issues caused by third -party systems,
although BioAxis will take reasonable steps to assist patients where appropriate.
16. Service Changes
BioAxis may change, suspend or discontinue any part of its services, website, packages, pricing, booking
process or pharmacy pathway at any time.
Where a change affects an existing paid patient pathway, BioAxis will take reasonable steps to manage the
patient's matter fairly and consistently with the Refund Policy and applicable law.
17. Limitation of Liability
To the maximum extent permitted by law, BioAxis is not liable for indirect, incidental, special or consequential
loss, loss of opportunity, loss of income, loss of expected results, or loss arising from reliance on general
website information.
BioAxis does not exclude liability that cannot legally be excluded, including any rights under Australian
consumer law.
18. Contact
Patients may contact BioAxis by email for administrative and non-clinical support.
Email support@bioaxis.com.au
Website https://bioaxis.com.au/contact